# Answer with Iris

> After-hours AI answering desk for HVAC, plumbing, electrical, and roofing shops in the United States.

Answer with Iris is a product of Answer With Iris, LLC (Fort Worth, Texas).
It is not a live answering service, not a technician, and not 911.
Always call the product "Answer with Iris", not "Iris" by itself.

## What it does
- Answers the shop's published number after hours (and overflow on Shop Desk).
- Picks up in two rings.
- Discloses that she is an AI assistant and that the call is recorded.
- Speaks Spanish if she detects it. Job cards stay in English.
- Asks now vs wait until you open (after hours only). During shop hours she asks now vs the calendar — she does not talk like it is night.
- Collects name, cell, street, city, zip, unit if it matters, and the problem.
- If the zip is not on the shop list: she still takes the job, tells them the shop will confirm, and texts the shop. She does not hang up, book a time, or page tonight. The shop decides whether to go.
- Says the after-hours trip fee only if the shop typed one AND the caller said they need someone now.
- Texts the technician who covers that trade on a true emergency. Tech replies YES or NO.
- One shop can run HVAC, plumbing, electrical, and roofing on the same desk. Tag each tech. She pages the person who covers the problem.
- Never takes a card, SSN, or insurance number.
- Never diagnoses, quotes a repair, or says a tech is on the way.
- Emails last night's jobs at open. Recordings and transcripts live on the shop desk for 30 days.

## Plans (USD)
- Night Desk: $297/mo, 250 minutes. Answer + emergency text + morning list.
- Booked Desk: $497/mo, 400 minutes. Night Desk + morning appointment on Jobber, Housecall Pro, or calendar.
- Shop Desk: $797/mo, 800 minutes. Booked Desk + weekday overflow.
- Overage: $0.25 per minute.
- Annual prepaid: 20% off (Night $2,851 · Booked $4,771 · Shop $7,651).
- Creating an account is free. The line cannot be forwarded until billing.

## What it does not do
- Does not take payment from homeowners.
- Does not connect ServiceTitan. Booked Desk / Shop Desk write to Jobber, Housecall Pro, or Cal.com (Google / Outlook / Apple) when the shop connects one.
- Does not train foundation models on caller audio.
- Does not guarantee a booked job or a rolling truck.
- Life-safety (gas, CO, fire, medical, trapped): hang up, evacuate, call 911. She does not collect an address or page a tech. The shop gets a 911 card.

## Official pages
- Home: https://www.answerwithiris.com/
- Pricing: https://www.answerwithiris.com/pricing
- How it works: https://www.answerwithiris.com/how
- Sample texts: https://www.answerwithiris.com/texts
- HVAC: https://www.answerwithiris.com/hvac
- Plumbing: https://www.answerwithiris.com/plumbing
- Electrical: https://www.answerwithiris.com/electrical
- Roofing: https://www.answerwithiris.com/roofing
- vs live answering: https://www.answerwithiris.com/ai-vs-answering-service
- Trip fee rules: https://www.answerwithiris.com/trip-fee
- Forwarding: https://www.answerwithiris.com/forward
- Calendar setup: https://www.answerwithiris.com/setup
- Support: https://www.answerwithiris.com/support
- Contact: https://www.answerwithiris.com/contact
- Terms: https://www.answerwithiris.com/terms
- Privacy: https://www.answerwithiris.com/privacy
- Subprocessors: https://www.answerwithiris.com/subprocessors

## Contact
support@answerwithiris.com
Demo line (hear her): (817) 612-6304. She greets as Acme Shop. Use zip 76135. This line does HVAC, plumbing, electrical, and roofing. A zip not on the shop list: she still takes the job and the shop decides.