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electrical
Breaker smell at 10pm — someone has to answer.
Electrical after-hours calls carry a kind of fear the other trades don’t. The worst thing your phone can do is ring out to voicemail.
A panel that’s sparking, an outlet with a burning smell, half the house suddenly dark — the caller is scared, and they should be. A live answering service that just “takes a message” while something in the wall gets hot is almost as bad as voicemail. Answer with Iris handles the scary electrical call in the right order: safety first, then the truck.
Fire, smoke, or sparking wires with a burning smell is not a shop dispatch. She does not collect a gate code or promise a tech. She tells them to hang up, get everyone out, and call 911. The shop gets a 911 card so you know they rang. She never pages tonight’s tech for those.
For a genuine shop emergency that is not 911 — sparking or arcing without fire, a breaker pop, no power to the house — she pages tonight’s on-call tech with the address. After the address she asks the electrician’s question: is it sparking, or just out? So your tech knows before they roll whether they are walking into a live hazard or a simple no-power call. A flickering light or a dead outlet they have lived with for a week becomes a morning appointment.
She never quotes a price and never takes a card. Only the after-hours trip fee you typed, and only after they say tonight. Name, cell, full address, and what is happening, read back, English or Spanish.
Answer with Iris does two jobs at once: she protects the scared caller with the right safety-first response, and she protects your revenue by making sure real no-power and hazard calls reach a tech instead of a voicemail box. One recovered no-power call usually covers the month — and no caller is left alone with a sparking panel and a beep.
The math
A no-power or hazard call at 10pm usually covers Night Desk ($297). Voicemail hands that house to whoever answered.
Hear her. Call (817) 612-6304. Try a sparking outlet tonight, then a dead outlet that can wait. Use zip 76135 when she asks for the address. She greets as Acme Shop and covers HVAC, plumbing, electrical, and roofing. A zip not on the shop list: she still takes the job, tells them it is outside the usual area, and texts the shop. They decide whether to go. She does not hang up. Live Acme Shop test line — HVAC, plumbing, electrical, and roofing.
Takes a few minutes. No signup fee. Built for electrical shops.
On the job
Sample call
Text-only sample — not a live recording. Trip fee only if you typed one. Blank field = she never mentions a fee. How trip fees work.
Sparking wires with a burning smell, smoke, fire → 911, never a tech page. Sparking or a dead panel without fire → tonight. Outlet swap / flicker → morning.
How it works
1
Turn Iris on in the phone desk. Pick this phone’s carrier — Verizon, AT&T, or T-Mobile each use a different code. Tap Call. Then call the shop from another phone. We cannot flip the carrier from the app.
2
AI assistant, recorded. Spanish if they speak it. After hours she asks if they need someone now or it can wait until you open. Trip fee only after they say now, and only if you typed one. Name, cell, then street, city, and zip in one ask. Unit if it matters, problem. Never takes a card. During shop hours she asks now vs the calendar — she does not talk like it is night.
3
Sparking or a dead panel — without fire → she texts the tech who covers that trade a job card and copies you now. The tech texts YES or NO. YES gets You’re on it. Outlet swap, quote, “it’s been like this” → jobs stay on your desk. At open you get an email of last night’s jobs — not a 2am ping.
Desks
Every plan answers after hours and texts the tech who covers that trade on a true emergency. At open you get an email of the jobs Answer with Iris took. Create an account free — no signup fee. Minutes over the plan bill at $0.25. Annual desks are 20% off prepaid. You cannot forward your line or go live until billing. Full pricing.
How it works, start to finish
Create your account. Free. No card. No signup fee.
Set up your shop inside the desk. Zips you cover, the trades you do, after-hours trip fee (or leave it blank), billing address for tax. After you pay: Schedule — add techs, tag what they cover, tap the week. Two techs and no rotation: emergencies text you, not them. Untagged techs on a multi-trade shop are not paged.
Enter payment. This is the moment you are charged. Monthly desks bill immediately. Nothing is charged during step 1 or 2. A trial code we issued skips the charge here — card still on file, $0 until the trial ends. No code = you pay at this step.
Forward your line. Pick the carrier on that phone, tap Turn Iris on, confirm the call, then call the shop from another phone. If Iris greets you, you are live.
You can finish steps 1–2 and stop there. Payment only happens at step 3, when you are ready to go live. A free account cannot forward the line or take after-hours calls until billing is done.
Most electrical shops start here
$297/mo
She answers after hours. A true emergency texts the tech who covers that trade. A flicker or an extra outlet waits until morning — no 2am ping. One hour before you open you get an email of last night’s jobs (name, cell, address, problem). Sign in at answerwithiris.com anytime to see the jobs and play the recordings. 250 minutes.
Night Desk is after-hours intake. No calendar write. No booking credit. See refunds.
Flagship
$497/mo
Includes everything on Night Desk
Plus: when they pick a morning time, she puts it on Jobber, Housecall Pro, or Cal.com if you connected one. Nothing connected yet: she still takes the job; times come from shop hours until you connect a board. Tonight’s emergency is still a text to the tech — not a calendar slot. Same morning email of what Answer with Iris took. Sign in at answerwithiris.com to play the recording and see the job. 400 minutes.
Not Jobber’s $29 bot, not voicemail: she speaks your trip fee, texts the tech who covers that trade on a true emergency, writes the job on your board, and you get a morning brief with every call and appointment from the night.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Nights + weekday overflow
$797/mo
Includes everything on Booked Desk
Plus: weekday overflow. When the line is forwarded during shop hours she uses your clock — she will not ask tonight vs morning. A true emergency texts today’s tech with no after-hours trip fee. Everyone else gets the next open time on the calendar. Same morning email. 800 minutes.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Free tool
Plug in your average Electrical ticket and how many after-hours calls you figure go to voicemail — see the number for yourself.
This page is Electrical. Other trades: HVAC · Plumbing · Roofing
Estimated loss
$1,170/mo
$14,040 a year, if this month is typical.
Night Desk is $297/mo. At a $390 ticket, one recovered call a month already covers it.
This is a rough estimate based on the numbers you enter, not a guarantee of results — every shop’s after-hours volume and close rate is different.
FAQ
Instead of
| Voicemail | Live answering | Answer with Iris™ |
|---|---|---|
| Callers hang up and dial the next Google result | Often pricey; scripts and fees vary | After-hours desk for HVAC, plumbing, electrical, and roofing |
| You find out in the morning | Trip fees can get fuzzy | Says only the fee you typed — or stays quiet |
| No clean job details | Cards / policies vary | Never takes a card. Own number, own zips |
Answer with Iris is an AI assistant — not a technician. She takes the job. She never says a tech is on the way. Full comparison · Trip fee rules · What voicemail costs
Tonight vs morning · Trip fee rules · What voicemail costs · AI vs live answering
For your trade
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Answer with Iris is an AI assistant, not a technician. She never takes a card.
