What you get
The texts, as they land on the phone
Sample shop: Riverside Heating. Dummy names and 555 numbers. The words are the live desk copy — not a mock-up.
Shop texts are optional. Skip the box on checkout and we email instead. Tonight’s tech still gets YES/NO. We do not text the caller. Reply STOP to cancel. HELP for help.
01
You — the shop
Only if you check the SMS box on checkout or Account. Morning jobs wait until open. They do not ping at 2am.
Answer with Iris
Sample
Riverside Heating Morning brief 2 callbacks Maya Chen 555-014-2001 412 Oak Street apt 2 no heat — house is cold Priya Shah 555-014-2008 88 Elm Court furnace making a noise If you're in: Turn Iris off.
Morning brief
At open. One text: last night’s callbacks and after-hours emergencies.
Answer with Iris
Sample
Riverside Heating Morning brief There were no calls last night. If you're in: Turn Iris off.
Quiet night
At open, if there were no after-hours calls
Answer with Iris
Sample
Riverside Heating Morning brief Overnight emergency Jordan has this: no heat — house is cold 555-014-2001 412 Oak Street If you're in: Turn Iris off.
Morning after an emergency
At open, if a tech already took an after-hours emergency
Answer with Iris
Sample
Riverside Heating Morning brief Overnight emergency Jordan has this: no heat — house is cold 555-014-2001 412 Oak Street Not on Jobber yet. Open Shop desk to finish posting. If you're in: Turn Iris off.
Overnight job not on Jobber
Same morning text, only if Jobber (or Housecall Pro) is connected and that overnight job did not post
Answer with Iris
Sample
Riverside Heating · EMERGENCY On call: Jordan Hale Maya Chen · 555-014-2001 no heat — house is cold Unit: apt 2 Access: gate code 4412 https://maps.google.com/?q=412%20Oak%20Street%2C%20Fort%20Worth%2C%20TX%2076107
Emergency copy
True emergency — same minute the on-call tech is paged
Answer with Iris
Sample
Riverside Heating · CALLER TOLD TO CALL 911 Maya Chen · 555-014-2001 CALLER TOLD TO CALL 911 — gas smell
Caller told to call 911
Gas, CO, fire, or medical — she hangs up. No tech is paged.
Answer with Iris
Sample
Jordan accepted. Riverside Heating · EMERGENCY On call: Jordan Hale Maya Chen · 555-014-2001 no heat — house is cold Unit: apt 2 Access: gate code 4412 https://maps.google.com/?q=412%20Oak%20Street%2C%20Fort%20Worth%2C%20TX%2076107
Tech accepted
The on-call tech replies YES
Answer with Iris
Sample
Jordan said no. Texted Alex.
Tech passed
The on-call tech replies NO — next person is paged
Answer with Iris
Sample
No YES in 8 min. Texted Alex.
No reply in 8 minutes
No YES — next person on the board
Answer with Iris
Sample
Jordan said no. Nobody else on the board. Riverside Heating · EMERGENCY Maya Chen · 555-014-2001 no heat — house is cold Unit: apt 2 Access: gate code 4412 https://maps.google.com/?q=412%20Oak%20Street%2C%20Fort%20Worth%2C%20TX%2076107
Nobody left on the board
Last tech passed, or the 8-minute wait ran out
Answer with Iris
Sample
Answer with Iris: Riverside Heating trial ends in 3 days. Add a card on Account to keep the desk. https://www.answerwithiris.com/app Reply STOP to cancel, HELP for help.
Trial reminder
3 days, 1 day, and last day of a free trial
02
Tonight’s tech
Work cell on Schedule. YES takes the job. NO passes it. They never log in.
Answer with Iris
Sample
Jordan · Reply YES or NO Riverside Heating · EMERGENCY On call: Jordan Hale Maya Chen · 555-014-2001 no heat — house is cold Unit: apt 2 Access: gate code 4412 https://maps.google.com/?q=412%20Oak%20Street%2C%20Fort%20Worth%2C%20TX%2076107
Job card — YES or NO
True emergency, to tonight’s work cell
Answer with Iris
Sample
YES
You're on it.
They reply YES
Receipt back to that tech
Answer with Iris
Sample
NO
Okay. We'll try the next tech.
They reply NO
We page the next tech
Answer with Iris
Sample
Reassigned · Alex · Riverside Heating · JOB On call: Alex Rivera Tue, Sep 15, 9:00 AM Maya Chen · 555-014-2001 no heat — house is cold Unit: apt 2 https://maps.google.com/?q=412%20Oak%20Street%2C%20Fort%20Worth%2C%20TX%2076107
Morning job reassigned
You hand a morning job to a tech from Schedule
Opt-in copy, STOP, and HELP: answerwithiris.com/sms. How a night call runs: How it works.