File a ticket or email us

Ask Iris (bottom right) is the how-to bot. This form files a ticket a person at the company reads — number like IRIS-0007. You can also email support@answerwithiris.com. We reply within 24 hours. If the shop line is dead tonight, put the Iris number in the form and email us too — we treat a dead line first.

Before you ticket

Number not ringing — Confirm after-hours forwarding for that phone’s carrier (not a one-size *72). Find your carrier. The phone desk fills the code; we cannot flip your carrier from the app. Then call the shop from another phone — if Iris greets you, it worked.
Wrong trip fee on the call — Change the dollars on the shop desk (or blank it). She only speaks what you typed.
Calendar not putting a morning time on — Booked Desk only. Follow calendar setup (Home, or /setup — not Account shop details). Jobber: Desk → Schedule → Appointment length and Jobs at the same time. Cal.com: iris-job length must match Appointment length.
Pause or cancel — Use the shop desk, or file a ticket under Cancel or pause.
Billing / minutes — Overage is $0.25/min over plan; annual is 20% prepaid.
On-call text went to the wrong tech — Fix Schedule (or Tonight). Reassign texts the new tech. We cannot unsend the first text. Empty board means owner only.
Morning job texted a tech — Morning jobs must not page. Check that the call was marked morning. Quotes and jobs that can wait never page.
Need the recording — Desk → Recent calls → play audio → Transcript.