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plumbing
Burst pipe at midnight. Answer with Iris has the address.
Plumbing is the trade where after hours and right now are the same sentence.
A burst pipe, a water heater dumping onto the floor, sewage backing up into a tub — those callers are not shopping. They are panicking, and every minute the water runs is more damage. If your line goes to voicemail, they hang up and call the next plumber before the beep finishes.
Answer with Iris works like a dispatcher who has done it a thousand times. After the address she asks the one plumbing question that matters: is water still running, and can you get to the shutoff? A burst pipe, a major leak, sewage, or no water to the house pages tonight’s on-call tech with the address and what is happening. A dripping faucet or a slow drain that can wait becomes a morning appointment — so your tech sleeps through the jobs that do not need a truck at midnight.
She never takes a card and never quotes the repair — only the after-hours trip fee you typed, and only after they say tonight, so the caller knows a tech costs money to send and you are never bound to a price she made up. Name, cell, full street, city, zip, and whether they hit the shutoff, read back to confirm, in Spanish if that is how they called.
One recovered burst-pipe call usually pays for Night Desk for the month — and you stop letting flooded-kitchen calls roll to a voicemail box the customer will never wait for.
The math
One wet-floor call at your after-hours rate vs $297 Night Desk. Water will not hold for a morning callback.
Hear her. Call (817) 612-6304. Try a burst pipe tonight, then a drip that can wait. Use zip 76135 when she asks for the address. She greets as Acme Shop and covers HVAC, plumbing, electrical, and roofing. A zip not on the shop list: she still takes the job, tells them it is outside the usual area, and texts the shop. They decide whether to go. She does not hang up. Live Acme Shop test line — HVAC, plumbing, electrical, and roofing.
Takes a few minutes. No signup fee. Built for plumbing shops.
On the job
Sample call
Text-only sample — not a live recording. Trip fee only if you typed one. Blank field = she never mentions a fee. How trip fees work.
Burst pipe, water still running, or sewage → tonight. Drip / slow drain / no hot water → morning.
How it works
1
Turn Iris on in the phone desk. Pick this phone’s carrier — Verizon, AT&T, or T-Mobile each use a different code. Tap Call. Then call the shop from another phone. We cannot flip the carrier from the app.
2
AI assistant, recorded. Spanish if they speak it. After hours she asks if they need someone now or it can wait until you open. Trip fee only after they say now, and only if you typed one. Name, cell, then street, city, and zip in one ask. Unit if it matters, problem. Never takes a card. During shop hours she asks now vs the calendar — she does not talk like it is night.
3
Burst pipe, flooding, sewage backup → she texts the tech who covers that trade a job card and copies you now. The tech texts YES or NO. YES gets You’re on it. Drip, slow drain, quote → jobs stay on your desk. At open you get an email of last night’s jobs — not a 2am ping.
Desks
Every plan answers after hours and texts the tech who covers that trade on a true emergency. At open you get an email of the jobs Answer with Iris took. Create an account free — no signup fee. Minutes over the plan bill at $0.25. Annual desks are 20% off prepaid. You cannot forward your line or go live until billing. Full pricing.
How it works, start to finish
Create your account. Free. No card. No signup fee.
Set up your shop inside the desk. Zips you cover, the trades you do, after-hours trip fee (or leave it blank), billing address for tax. After you pay: Schedule — add techs, tag what they cover, tap the week. Two techs and no rotation: emergencies text you, not them. Untagged techs on a multi-trade shop are not paged.
Enter payment. This is the moment you are charged. Monthly desks bill immediately. Nothing is charged during step 1 or 2. A trial code we issued skips the charge here — card still on file, $0 until the trial ends. No code = you pay at this step.
Forward your line. Pick the carrier on that phone, tap Turn Iris on, confirm the call, then call the shop from another phone. If Iris greets you, you are live.
You can finish steps 1–2 and stop there. Payment only happens at step 3, when you are ready to go live. A free account cannot forward the line or take after-hours calls until billing is done.
Most plumbing shops start here
$297/mo
She answers after hours. A true emergency texts the tech who covers that trade. A drip, a slow drain, or no hot water waits until morning — no 2am ping. One hour before you open you get an email of last night’s jobs (name, cell, address, problem). Sign in at answerwithiris.com anytime to see the jobs and play the recordings. 250 minutes.
Night Desk is after-hours intake. No calendar write. No booking credit. See refunds.
Flagship
$497/mo
Includes everything on Night Desk
Plus: when they pick a morning time, she puts it on Jobber, Housecall Pro, or Cal.com if you connected one. Nothing connected yet: she still takes the job; times come from shop hours until you connect a board. Tonight’s emergency is still a text to the tech — not a calendar slot. Same morning email of what Answer with Iris took. Sign in at answerwithiris.com to play the recording and see the job. 400 minutes.
Not Jobber’s $29 bot, not voicemail: she speaks your trip fee, texts the tech who covers that trade on a true emergency, writes the job on your board, and you get a morning brief with every call and appointment from the night.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Nights + weekday overflow
$797/mo
Includes everything on Booked Desk
Plus: weekday overflow. When the line is forwarded during shop hours she uses your clock — she will not ask tonight vs morning. A true emergency texts today’s tech with no after-hours trip fee. Everyone else gets the next open time on the calendar. Same morning email. 800 minutes.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Free tool
Plug in your average Plumbing ticket and how many after-hours calls you figure go to voicemail — see the number for yourself.
This page is Plumbing. Other trades: HVAC · Electrical · Roofing
Estimated loss
$1,440/mo
$17,280 a year, if this month is typical.
Night Desk is $297/mo. At a $480 ticket, one recovered call a month already covers it.
This is a rough estimate based on the numbers you enter, not a guarantee of results — every shop’s after-hours volume and close rate is different.
FAQ
Instead of
| Voicemail | Live answering | Answer with Iris™ |
|---|---|---|
| Callers hang up and dial the next Google result | Often pricey; scripts and fees vary | After-hours desk for HVAC, plumbing, electrical, and roofing |
| You find out in the morning | Trip fees can get fuzzy | Says only the fee you typed — or stays quiet |
| No clean job details | Cards / policies vary | Never takes a card. Own number, own zips |
Answer with Iris is an AI assistant — not a technician. She takes the job. She never says a tech is on the way. Full comparison · Trip fee rules · What voicemail costs
Tonight vs morning · Trip fee rules · What voicemail costs · AI vs live answering
For your trade
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Answer with Iris is an AI assistant, not a technician. She never takes a card.
