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HVAC
When the AC dies at 9pm, Answer with Iris still picks up.
Your after-hours phone does not ring evenly across the year. It spikes twice: the first 100-degree week, and the first hard freeze.
Summer nights and freeze mornings are when voicemail costs you the most. Compressors give out on the first 100-degree week. A family with a newborn or an elderly parent cannot wait until 8 a.m. The first hard freeze is the other spike — a furnace quits and a cold house becomes a real emergency. The caller who cannot sleep in the heat will dial the next HVAC shop on Google before your voicemail beep finishes.
Answer with Iris knows the difference between “my AC is a little weak” and “it’s 88 inside and my baby won’t stop crying.” After the address she asks one HVAC question: whole house, or one system. If they already said a baby, an elderly parent, or someone medically fragile is in a dangerously hot or cold house, that is tonight — she pages tonight’s tech with the address and the details. A worn capacitor, a filter, a thermostat, or weak AC that can wait becomes a clean morning appointment or callback. Not a 2 a.m. page.
Gas smell, carbon monoxide, or smoke is not an HVAC dispatch. She hangs up the intake, tells them to get out and call 911, and never pages a tech. The shop gets a 911 card so you know they rang.
She never quotes a repair and never takes a card. She says only the after-hours trip fee you typed — and only after they say they need someone tonight — so nobody is surprised and you are never on the hook for a number she invented. Name, cell, full street, city, zip, and which system, in English or Spanish. She reads it back before she ever pages a tech to drive out.
The math is simple: one recovered no-cool or no-heat call at your normal after-hours ticket usually covers Night Desk for the month — and you stop handing summer and winter nights to voicemail.
The math
One after-hours no-cool at your ticket covers Night Desk ($297). Two nights of voicemail is how the next HVAC shop gets both houses.
Hear her. Call (817) 612-6304. Try a no-cool tonight, then a tune-up. Use zip 76135 when she asks for the address. She greets as Acme Shop and covers HVAC, plumbing, electrical, and roofing. A zip not on the shop list: she still takes the job, tells them it is outside the usual area, and texts the shop. They decide whether to go. She does not hang up. Live Acme Shop test line — HVAC, plumbing, electrical, and roofing.
Takes a few minutes. No signup fee. Built for HVAC shops.
On the job
Sample call
Text-only sample — not a live recording. Trip fee only if you typed one. Blank field = she never mentions a fee. How trip fees work.
No-cool with infants or elderly, or no-heat in a freeze → tonight. Weak AC / filter / thermostat → morning. Gas, CO, smoke → 911, never a tech page.
How it works
1
Turn Iris on in the phone desk. Pick this phone’s carrier — Verizon, AT&T, or T-Mobile each use a different code. Tap Call. Then call the shop from another phone. We cannot flip the carrier from the app.
2
AI assistant, recorded. Spanish if they speak it. After hours she asks if they need someone now or it can wait until you open. Trip fee only after they say now, and only if you typed one. Name, cell, then street, city, and zip in one ask. Unit if it matters, problem. Never takes a card. During shop hours she asks now vs the calendar — she does not talk like it is night.
3
No-cool with kids or elderly, or no-heat in a freeze → she texts the tech who covers that trade a job card and copies you now. The tech texts YES or NO. YES gets You’re on it. Weak AC, filter, quote → jobs stay on your desk. At open you get an email of last night’s jobs — not a 2am ping.
Desks
Every plan answers after hours and texts the tech who covers that trade on a true emergency. At open you get an email of the jobs Answer with Iris took. Create an account free — no signup fee. Minutes over the plan bill at $0.25. Annual desks are 20% off prepaid. You cannot forward your line or go live until billing. Full pricing.
How it works, start to finish
Create your account. Free. No card. No signup fee.
Set up your shop inside the desk. Zips you cover, the trades you do, after-hours trip fee (or leave it blank), billing address for tax. After you pay: Schedule — add techs, tag what they cover, tap the week. Two techs and no rotation: emergencies text you, not them. Untagged techs on a multi-trade shop are not paged.
Enter payment. This is the moment you are charged. Monthly desks bill immediately. Nothing is charged during step 1 or 2. A trial code we issued skips the charge here — card still on file, $0 until the trial ends. No code = you pay at this step.
Forward your line. Pick the carrier on that phone, tap Turn Iris on, confirm the call, then call the shop from another phone. If Iris greets you, you are live.
You can finish steps 1–2 and stop there. Payment only happens at step 3, when you are ready to go live. A free account cannot forward the line or take after-hours calls until billing is done.
Most HVAC shops start here
$297/mo
She answers after hours. A true emergency texts the tech who covers that trade. Weak AC and quotes wait until morning — no 2am ping. One hour before you open you get an email of last night’s jobs (name, cell, address, problem). Sign in at answerwithiris.com anytime to see the jobs and play the recordings. 250 minutes.
Night Desk is after-hours intake. No calendar write. No booking credit. See refunds.
Flagship
$497/mo
Includes everything on Night Desk
Plus: when they pick a morning time, she puts it on Jobber, Housecall Pro, or Cal.com if you connected one. Nothing connected yet: she still takes the job; times come from shop hours until you connect a board. Tonight’s emergency is still a text to the tech — not a calendar slot. Same morning email of what Answer with Iris took. Sign in at answerwithiris.com to play the recording and see the job. 400 minutes.
Not Jobber’s $29 bot, not voicemail: she speaks your trip fee, texts the tech who covers that trade on a true emergency, writes the job on your board, and you get a morning brief with every call and appointment from the night.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Nights + weekday overflow
$797/mo
Includes everything on Booked Desk
Plus: weekday overflow. When the line is forwarded during shop hours she uses your clock — she will not ask tonight vs morning. A true emergency texts today’s tech with no after-hours trip fee. Everyone else gets the next open time on the calendar. Same morning email. 800 minutes.
If she took a complete job and we failed to deliver it, we credit one month. Not Night Desk. No credit if owner texts were off. Not a promise they hire you. Rules.
Free tool
Plug in your average HVAC ticket and how many after-hours calls you figure go to voicemail — see the number for yourself.
This page is HVAC. Other trades: Plumbing · Electrical · Roofing
Estimated loss
$1,700/mo
$20,400 a year, if this month is typical.
Night Desk is $297/mo. At a $425 ticket, one recovered call a month already covers it.
This is a rough estimate based on the numbers you enter, not a guarantee of results — every shop’s after-hours volume and close rate is different.
FAQ
Instead of
| Voicemail | Live answering | Answer with Iris™ |
|---|---|---|
| Callers hang up and dial the next Google result | Often pricey; scripts and fees vary | After-hours desk for HVAC, plumbing, electrical, and roofing |
| You find out in the morning | Trip fees can get fuzzy | Says only the fee you typed — or stays quiet |
| No clean job details | Cards / policies vary | Never takes a card. Own number, own zips |
Answer with Iris is an AI assistant — not a technician. She takes the job. She never says a tech is on the way. Full comparison · Trip fee rules · What voicemail costs
Tonight vs morning · Trip fee rules · What voicemail costs · AI vs live answering
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Answer with Iris is an AI assistant, not a technician. She never takes a card.
