Legal
Subprocessors
Last updated: 21 September 2026
Answer With Iris, LLC uses these vendors to run the desk.
| Vendor | What they process | Role |
|---|---|---|
| Retell AI | Live call audio, recordings, transcripts | Voice agent |
| Twilio | Phone numbers, call audio in transit, transactional SMS to the shop owner number on file | Telecom |
| Vercel | Website and app hosting (account pages; not the live voice stream) | Host |
| Stripe | Shop legal name, billing address, card (card never stored in our database) | Payments / tax calc |
| Resend | Transactional email from noreply@answerwithiris.com | |
| Cal.com | Appointment times the shop enables | Calendar |
| xAI | Shop-owner support tickets and ops health summaries only (shop name, DID, plan, minutes, flags). Not live-desk caller transcripts, addresses, or job notes. Ask Iris on the site is a local FAQ, not xAI. | Support / ops |
| Meta (Facebook Pixel) | Public marketing page views (URL, IP, browser cookie) so we can measure ads. Does not run on the shop desk, login, or ops. Does not receive live-call audio or job cards. | Ads |
Shop-connected tools (only if the shop turns them on)
Booked Desk / Shop Desk can write a morning job onto the board or calendar the shop connected. Night Desk does not. Tonight’s emergency is still a text to the tech — not a calendar slot. These tools do not hear the live call. They get the job card the shop asked us to send.
| Vendor | What they process when connected | Role |
|---|---|---|
| Jobber | Job / client record (name, phone, address, issue, appointment time) | Field-service board |
| Housecall Pro | Job / client record (name, phone, address, issue, appointment time) | Field-service board |
| Cal.com | Appointment times and invitee name/phone/email when the shop uses Cal.com to reach Google, Outlook, or Apple | Booking layer |
| Google Calendar | Morning appointment title, time, and job details written to the shop’s Google account | Shop calendar |
| Microsoft Outlook / Microsoft 365 | Same, if the shop connected Outlook | Shop calendar |
| Apple Calendar / iCloud | Same, if the shop connected Apple through Cal.com | Shop calendar |
We do not connect other boards unless we add them here first.
We do not sell caller data.
We do not train Answer with Iris on caller audio.
A vendor who will hear caller audio will be posted here 30 days before use.